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information deskWHERE CAN I FIND ALL THE INFORMATION CONCERNING VACCINES AND HEALTH ?
Hôpital Robert-Picqué : +335 56 84 70 00
351, route de Toulouse 33140 Villenave d'Ornon
Santé Voyages : +335 56 79 58 17
86, cours d'Albret 33000 Bordeaux
Hôpital Saint André : +335 56 79 56 79
Further information is available on the website of the Minister of Foreign and Européennes Affairs

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Information for travelers

If you are departing or returning from an area where dengue cases and/or chikungunya have been reported, you must follow certain preventive measures to be read on the website of the Regional Health Agency (ARS) Aquitaine

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WHAT IS THE BAG SIZE FOR HAND LUGGAGE?
Until the European standard for hand baggage is fixed (dimension : 56 x 45 x 25 cm), please respect the current norms for luggage. You should try to "travel light". Remember: you may have to pay for luggage carried as hand luggage or in the hold. Check your airline's conditions.

WHAT KIND OF SECURITY MEASURES ARE THERE?
Restrictions have been placed on the quantities of liquids, pastes, gels, creams and aerosols in hand luggage. You should put such items in your hold luggage.

WHO DO SECURITY MEASURES CONCERN?
All passengers, whatever their destination, departing from an airport in the European Union, Norway or Iceland, or those who have flight transfers in these countries.

DOES CHECK-IN TAKE LONGER BECAUSE OF SECURITY MEASURES?
Tighter security measures require even closer inspection of luggage during security screening. The airport has taken steps so that these checks take place as quickly as possible and so boarding can be done in the best possible conditions. Passengers are requested to prepare for passing through security. They are also asked to respect the security rules and to cooperate in case of a security inspection.

WHY IS THE TRANSPORT OF LIQUIDS LIMITED?
New security rules concerning the transport of liquids were passed on 6 November 2006 by the European Union following an attack that was foiled earlier that year by the British authorities.

HOW MAY I TAKE LIQUIDS INTO THE CABIN?
Liquids, pastes, gels, creams and aerosols in containers of 100ml (or 100g) must be placed in transparent re-sealable bags (like freezer bags) , maximum capacity 1 litre (20 x 20cm or 18 x 22cm. Each passenger may only take one such bag. You may carry on a canned drink (33cl) or a small bottle of water (50cl) purchased airside, after the security checks.

WHAT SHALL I DO IF THE AMOUNT IS NOT INDICATED ON THE PACKAGING?
If the amount is not given on your liquid product we recommend that you put it in your hold luggage.

WHERE CAN I GET A REGULATION PLASTIC BAG FOR THE TRANSPORT OF LIQUIDS?
This kind of bag can easily be bought in supermarkets (freezer bags).

MAY I TAKE MEDICATION OR VITAL MEDICAL EQUIPMENT INTO THE CABIN?
Medication in liquid or cream form is allowed in any sized container. Medicine such as paracetamol is allowed in tablet or powder form. You may also take insulin and syringes on board as well as inhalers and throat sprays. When you go through security you must take the medication out of your luggage and if the security officer asks you, you should produce a medical prescription in your name or a pharmacist's certificate.

MAY I CARRY ON HAND LUGGAGE AS WELL AS THE REGULATION PLASTIC BAG?
Yes, providing that your luggage complies with your airline's norms. If you are also carrying liquid products in a plastic bag don't forget to take it out and show it during the security check.

AM I ALLOWED TO TAKE A LIPSTICK IN MY HANDBAG?
Yes, all "solid" cosmetics (like lipsticks, powder, blush, eye shadow ...) are allowed in the cabin and are not included in the security measures. However, gloss (liquid lipstick), a tube of foundation or mascara are subject to restrictions.

MAY I TAKE FOOD INTO THE CABIN?
Yes, if it is solid food (no soups, or food in sauce ...) Generally speaking, any kind of "soft" food (cheeses such as camembert) is forbidden in the cabin.

WHAT SHALL I DO ABOUT FEEDING MY BABY OR TODDLER ON BOARD?
You can take any quantity of baby food into the cabin including bottles already made up (glass or plastic), or the powdered milk necessary and you can ask for the water to make up the bottle. During the security screening before boarding, the security officers may ask you to taste these foods in their presence.

MAY I TAKE DUTY FREE PURCHASES ON BOARD?
Yes, all duty free purchases and goods bought in shops airside are allowed in the cabin, whatever their size. For corresponding flights your purchases will be placed in sealed bags in the shops. You are advised to put the receipt in the plastic bag containing the relevant articles.

MAY I TAKE A BOTTLE OF WINE BOUGHT IN AN AIRPORT SHOP?
Yes but not in the cabin: only in hold luggage. A bottle usually contains 75 cl and so you can't put it in the regulation plastic bag destined for cabin transport.

WHY ARE BOTTLES OF WINE BOUGHT AIRSIDE THE ONLY ONES ALLOWED IN HAND LUGGAGE?
All the items sold in shops in the reserved zone (departure lounge, airside) have already undergone security checks which guarantee their safety. This is not the case for items sold in airport shops in the public area before Customs and security checks.

MAY I TAKE AN MP3 PLAYER, A LAPTOP, A CAMERA OR A MOBILE PHONE ON BOARD?
Yes, but these items must be taken out of their cases or out of hand luggage for X ray during the security checks.

 

What does low cost mean?
A low cost airline company is one that offers plane tickets at discounted rates by providing simplified services. These companies do short-haul, point to point flights (no connecting flights) with a very short turnaround time at the airport. Everything is done differently except for security and safety measures, which are exactly the same as with traditional airlines.

What has to be paid for and what is included?

Like traditional airlines, low cost companies offer transport from one airport to another in full safety. However, you can add extra options for your flight: unaccompanied hold baggage, food on board, priority boarding, etc.

How do you get the best prices?

To get the best prices, plan your trips well ahead and book early.

How do you book a low cost ticket?
Low cost airlines do not have retail counters or branches. Bookings can only be made over the internet or by phone.

How do I check in to billi?
First read the airline company's general terms and conditions of transport for the selected flight (check-in times, hand baggage policy, etc...); where possible, check in via the internet before going to the airport. To avoid overcrowding, it is strongly recommended to print out your ticket at home.

• I have not printed out my ticket online,: Go to the airline counter to collect your ticket
• I have printed out my ticket and I have unaccompanied hold baggage: Go to the check-in area, take your luggage to control point X and then go to the area set aside for filters and inspections.
• I have printed out my ticket but I have no unaccompanied hold baggage: Go directly to the control point and to the area set aside for filters and inspections.

How do I find my seat on the plane?

Once you have boarded, the seats are not numbered so you have to sit wherever you can see a free seat with baggage space above it.

Where can I travel to with a low cost airline?

Low cost flights serve France and Europe. They are short-haul chartered flights lasting less than 3 hours. Some are seasonal while others operate all year long.

Are low cost companies less safe than regular companies?
All airline companies registered in Europe are governed by the same European directives. Therefore, low cost companies undergo and answer to the same safety inspections as traditional companies. Their pilots and flight attendants are duly qualified.

For further information please contact: 05 56 34 50 50 from France or +33 5 56 34 50 50 from abroad. 

credit photo: APPA