Protecting our passengers and staff is our number one priority, regardless of the coronavirus outbreak. This priority is considered at every point of the journey across the airport and in all areas where our colleagues work. Therefore, we have taken measures in coordination with French national health authorities.
In order to protect yourself and others, both passengers and visitors are asked to observe the safety distance of 1 metre and to wear a facemask in any parts of airport terminal buildings as well as on any airport buses and shuttle.
Passenger information :
flights and specific provisions related to coronavirus
Given the constraints on travel restrictions, the terminals remain closed to the public.
From 11 May and the resumption of flights to and from Paris Charles-de-Gaulle by Air France, Hall A will be open only during the hours dedicated to handling these flights. Access to Hall A is through doors 5 and 8 of Hall B. See the news.
All departing passengers must be in possession of the derogatory travel certificate (decree of 23 March 2020).
Welcoming and informing passengers; planning, allocating and checking on the resources passengers need on every step of their journey; processing flights; managing relationships between all the Airport’s passengers…
Our Operations roles see to every step in passengers’ journeys and process flights in coordination with all the Airport’s partners.
Research : planning the right resources and services for passengers, airlines and partners, and providing the right level of provision.
Scheduling and planning : scheduling and optimising the equipment and human resources required by companies and assistants to process their flights.
Managing resources and stopover passengers
Stopover management : using our HR capacity and Airport resources to organise the day-to-day running of our terminals and runways.
Coordination : deploying Airport resources on a daily basis to process passengers and flights in coordination with all our partners.
Reception and Information : listen to passengers’ questions and needs, and ensure their journeys (and the facilities they rely on) run smoothly.
Access and car parking : organising, managing and ensuring the security of transport and flows of people and vehicles throughout the Airport grounds.
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