Questions / Answers

Need extra details? Browse our FAQs to get organised for take-off.

Car park

Airport car parks informations

What's the best car park for me?
  • If you're off on a weekend away: make the most of our weekend offers at the P1, P2 and/or P0 car parks.
  • If you're going away for up to four days: try P1 and P2 near the terminals and P0 (semi-covered). 
  • If you're away for five days or more: our P4 long-stay car park.
What are the opening hours of the airport parking lots?

Our car parks open every day 2 hours before the departure of the first flight and close after all passengers of the last evening flight have left.
During the summer period and until October 31, 2023, they remain open all night.

Is it a long walk from the P4 car park to the terminal?

No, not at all. A free shuttle drops you off right in front of the terminals. Service is very frequent.

Are charging stations available for electric vehicles?

Charging points are available for electric vehicles, free of charge and without reservation in P2, P1, and P0.

Where can I find a luggage trolley?

There are 20 different trolley points spread out over the P0, P1 and P2 car parks, the drop-off area and the ranks. They are available free of charge in self-service.

Where is the car park desk?

The access and car park desk is in Hall A on the Arrivals floor near Exit 1.

Are the car parks monitored/supervised?

As stated in the in the Rules and Regulations of Bordeaux Merignac Airport's Car Parks (Article 4.2) : "Bordeaux Mérignac Airport does not assume any obligation of custody or surpervision, the fee collected is only a parking fee.". We cannot, therefore, accept liability for any damage, accidents and thefts incurred. 

Please contact your insurance company and file a complaint with the French Border Police (P.A.F) at Bordeaux-Mérignac Airport. These state agents are the only ones authorized to access the airport's various videos.

I have reduced mobility. What facilities are in place for me?

 

We invite you to use P2 parking lot (located in front of the terminal) while benefiting from the P4 rate (without reservation).

Please follow the procedure below:

  1. Press the yellow key on the terminal at the entrance of car park P2 to get your parking ticket.
  2. Park in the designated spaces for people with reduced mobility, displaying your mobility card on your windshield.
  3. Go to the car park support office (Hall A  - level 0 arrivals) with the documents related to your reduced mobility situation and with your parking ticket.
  4. On the day you leave, visit the parking service again with your documents and parking ticket so that our staff can apply the P4 parking rate (rate without reservation).

You can also choose to park in car park P4, the free shuttle bus to terminal is accessible to passengers with reduced mobility.

 

How high are the barriers in the airport parking lots? (oversize vehicles)

Maximum heights vary from park to park. Drivers of tall vehicles should therefore check if the height allowed in the park is compatible with their car.

  Entrance  Exit  Max. vehicle height Airlock                 
Express parking 2,70m 2,70m 3,00m 0 m (no airlock)
P1 Car park 2,50m 2,50m  2,30m 6,00m
P2 Car park 2,50m 2,40m 2,30m 7,00m
P0 Car park 2,50m 2,50m 1,90m 0 m (no airlock)
Drop-off area 2,50m 2,50m 3,00m 0 m (no airlock)
P4 Car park 2,30m 2,30m Pas de limite 7,00m 

 

Authorised sizes for vehicles are given for each car park on our website.

The car parks are closed at night but my flight lands at two in the morning. Can I still collect my car?

All car parks open depending on scheduled flight times (arrivals and departures). Don't worry, P4 shuttle timetables are also extended according to flight times.

What are the times of Shuttle P4?

As P4 is the furthest parking lot away, a shuttle bus will take you to your departure terminal free of charge.
The service begins 2 hours before the departure of the first flight and ends after all passengers of the last evening flight have left.
Timetables are not fixed, but a rotation is ensured every 20 minutes depending on traffic conditions.

The shuttle is equipped with access for people with reduced mobility.

Booking online

What are the benefits of booking a parking spot?

Booking a parking spot in advance gives you access to the best rates (€34 for weekends, €36 for short stays, or €34.50 per week). The online payment and license plate scanning system makes it easier for you to get in and out. You'll also enjoy peace of mind, knowing you're guaranteed a spot in the car park of your choice at busy times, such as during school holidays.  

I would like to come with a different vehicle than the one registered at the time of my reservation, how should I proceed?

When you arrive at the car park, all you have to do is enter your access code (6 digits), then press "OK" to activate the reservation. Pick up your ticket and come in.

I have made a claim concerning my online reservation. Can I track my refund?

You can track your refund in your customer account: 
 https://parking.bordeaux.aeroport.fr/en/connexion
The airport will process the refund using the same payment method used for the initial transaction.
If you have exercised your right of withdrawal, the full amount of your booking will be refunded.
If you have requested a cancellation, only the parking fees will be refunded.
Once the refund has been made, it can be consulted in your customer account, on the related reservation labeled as "voucher".

How far in advance can I book?

You can book your car park space as far ahead as six months in advance and up to 12 hours before you arrive.

Online booking impossible

A parking space may only be booked up to 6 months in advance and no fewer than 12 hours prior to the desired date. 

If you comply with these requirements and the car park is not full upon booking, it may be that your browser is not compatible. Please try booking via another browser (Google Chrome, Internet Explorer ...).

On the day I arrive, can I access the car park before the time given on my booking?

You can access the car park 3 hours prior to your scheduled booking time. For example, if you've booked your spot for 10am, you can access the car park at 7am.

Car park fully booked

All the spaces allocated for reservations have been filled at the chosen parking lot, but you can still come without a reservation.
If the parking lot is full upon your arrival, we will direct you to another parking area where the rates may vary.
However, to avoid unnecessary stress and guarantee you a parking spot on your travel date, we advise you to extend your search to all the airport car parks.

I have a large vehicle (camper van, caravan, trailer, coach, etc.). Can I book a parking spot?

Unfortunately, our booking system is not open to larger vehicles. To access our car parks, your vehicle must not exceed the height restrictions applicable to each car park:

  • P0 = 1.90 m maximum;
  • P1 and P2 = 2.30 m maximum.
  • No restrictions apply to P4.
My online payment does not work. What should I do?

It may happen that some web browsers are not compatible. We recommend you make your reservation from another browser if possible (Google Chrome, Internet Explorer...).

The payment session may have expired, if so, we invite you to try again. If the problem persists, please retry later or contact your bank.

To check that your booking has been confirmed, log in to your customer account: https://parking.bordeaux.aeroport.fr/fr/mon-compte 

Why am I being asked to provide my vehicle license plate number when booking?

Our P0, P1, P2 and P4 car parks are fitted with an automatic license plate scanner. If you provide your license plate number when booking, the barrier will automatically open when you arrive. Simply take your ticket and park. To leave the car park, simply drive up to the barrier and it will again open automatically! 

Can I cancel my reservation online?

Log in to your customer account to cancel your booking:

  • With the cancellation option, up to 24 hours before the arrival time at the car park of your booking 
  • Without the cancellation option, within a period of up to 14 days after your reservation. 

If you meet none of these conditions, cancellation is not possible, and no refund can be provided.

I've booked a parking spot: why have I received a code?

If you have not chosen the automatic reading option by entering your license plate number, entering your access code and then OK on the parking entrance terminal is essential to activate your reservation when you arrive at the airport. Any entry without entering your access code will result in the loss of your reservation.

Can I change my booking online?

You can modify your reservation from your personal space if it has the status "Booking in progress"; however, no modifications can be made if the vehicle has already entered the parking lot.

You can modify your reservation if the time remaining before the scheduled start of your parking is equal to or greater than 12 hours. The modified reservation rate will result in an additional payment if it exceeds the initially paid amount but will not be refunded in the opposite case.

The promo code originally used may no longer be valid for the new reservation (expired, nonexistent, or incompatible with the new reservation criteria).

A reservation can be modified only twice.

IMPORTANT: After modification, you will receive an email containing your new booking reference and a new access code to the parking lot (these details are also available in your personal space).

I can't remember which car park my booking is for. What should I do?

You'll find your car park number on your booking confirmation email. Use the intercoms at the car parks' entrance terminals in the event of any problems. A service operator will be on hand to help. 

Can I change my license plate?

Please note that a reservation can be modified only twice, regardless of the nature of the modification (dates, hours, etc.). Even though it is possible to modify the license plate number of your vehicle, it is not necessary. If you arrive with a different vehicle than the one for which you provided the license plate information during your online reservation, you will still be able to benefit from your reservation. Although the barrier will not open automatically upon your arrival at the parking lot, you simply need to enter your access code received by email and SMS for it to lift.

Can I book a parking space?

Yes, our online booking service is open around the clock for the P0, P1, P2 and P4 car parks.
Don't forget to take out cancellation insurance when making your booking in case your flights change.
Please note: disability spaces cannot be booked in advance.

I'm travelling in a group. Can I make a single booking for several vehicles?

No. One booking = one vehicle = one entry = one exit.

How can I get an invoice for my reservation?

Your invoice is available in your customer account: https://parking.bordeaux.aeroport.fr/en/connexion

Online booking user guide

How do I exit the car park with my booking ticket?

Simply scan your reservation parking ticket in the exit terminal. In case of malfunction or problem, please use the intercom. A cashier will answer you.

Can I combine 2 reservations?

You cannot combine 2 reservations. To be valid, each booking must be activated at the car park entrance. If the booking is not activated, it can no longer be used and will not be refunded.

What happens if I run over my booked parking time?

A flat rate of €15 for every uninterrupted 24-hour stretch will be applied. When making your booking, make sure you allow plenty of time for disembarking off your flight and getting to the car park (collecting your luggage, walking to the car park, etc.).

I did not receive a confirmation email after paying for my reservation online

After payment of your reservation, a confirmation e-mail should be sent to you. 
If you do not receive this e-mail, please check your spam folder.
If you can't find the e-mail, log in to your customer account:
https://parking.bordeaux.aeroport.fr/en/connexion
If the reservation does not appear, it means the transaction was not successful. In this case, we invite you to make your reservation again.

If I exceed my allocated time, how do I pay the additional fee?

At the time of exit, you must scan your ticket in the terminal then pay the overrun by credit card and press the "receipt" button.

I'd like to shorten my parking time. How can I do this?

You can modify your reservation from your personal space if it has the status "Booking in progress"; however, no modifications can be made if the vehicle has already entered the parking lot.

You can modify your reservation if the time remaining before the scheduled start of your parking is equal to or greater than 12 hours. The modified reservation rate will result in an additional payment if it exceeds the initially paid amount but will not be refunded in the opposite case.

The promo code originally used may no longer be valid for the new reservation (expired, nonexistent, or incompatible with the new reservation criteria).

A reservation can be modified only twice.

IMPORTANT: After modification, you will receive an email containing your new booking reference and a new access code to the parking lot (these details are also available in your personal space).

I entered the car park without entering my code. Does it matter?

Entering your code activates your booking. Failing to enter your code when entering the car park and before your ticket is issued will result in your booking being lost. 

How can I get a receipt for my payment?

To obtain a receipt, press the "reçu" button at the car park exit terminal. 

If you have forgotten to pick it up, please contact us.
To ensure prompt processing of your request, please specify in your message : 

  • your car park entry and exit dates
  • the name of the car (P4, P2, P1, P0, P Express)
  • the exact amount paid in €

and attach a copy of your parking ticket.

I've lost my entrance access code. What should I do?

Your 6-digit access code can be found in the confirmation email that was sent to you. It is also available in your customer account: https://parking.bordeaux.aeroport.fr/en/connexion

On the day before your departure, you will also receive a text message with the access code.

I've lost my ticket to get out. What should I do?

If you have lost your RESAPARC ticket, please go to the parking service (Hall A - level 0) with your 6-digit access code received via email and text message.
Our staff will issue a new ticket for you to exit the parking lot.

Can I reuse the same booking multiple times?

No. Once you are in the car park, each ticket is valid for a single exit only.

How do I enter my access code into the car park terminal?

To use your reservation, please follow these steps:

  • If your license plate is recognized at the car park entrance :
  1. Your RESAPARC ticket will automatically be issued
  2. Collect it and wait for the gate to open
  • In any other case :
  1. Simply type in your XXXXXX access code (above) on the terminal keypad
  2. Confirm with the OK button
  3. Collect your RESAPARC ticket and wait until the gate opens.

Under no circumstances should you press the ticket button : this would cancel your booking.
For any problem or question, please call our agent on the intercom for assistance.
 

What are the terms of withdrawal?

You have 14 days from the date of your reservation to withdraw.

If you wish to retract in order to cancel your reservation, you only need to do so: