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Formalities and assistance

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Questions / Answers

Can I bring sandwiches, biscuits or chocolate with me in my hand luggage?

There are no restrictions on biscuits, sandwiches or chocolate. The only food items not permitted in your hand luggage are items that fall under the "liquids, pastes or gels" category. Pastes and gels refer to all soft, malleable items such as spreads, foie gras, soft cheese (such as Munster, Camembert, etc.), honey, pâté, and so on.

Does every airline have their own counter at the airport?

You'll find an Air France counter in Hall B in Departures as well as the Turkish Airlines counter in Hall A, Departures level. The other airlines are represented by support companies tasked with handling flights on their behalf. These companies have counters in Hall B in Departures.

Is there a map I can use to find my way around the airport?

Our dynamic map is the best way of planning your trip. Select different filters (shops, services, boarding area, security, etc.) to find your way around.

I have a pacemaker. How does this affect security checks?

Tell a security officer before going through the scanner. You will asked to show written proof to be allowed through and checked by a security officer.

Can I bring medicines or medical equipment with me in my hand luggage?

Liquid or cream medication is permitted, irrespective of volume. Medication such as paracetamol is permitted in pill or powder form. You can also bring all the insulin and syringes you need on board, as well as inhalers and throat sprays. You will need to remove medication from your hand luggage at the security checks. If a security officers asks you to do so, you will need to show a medical prescription in your name, or a pharmacy certificate.

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