Formalities and assistance

From check-in to boarding, find all the information you need for your trip.

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Questions / Answers

My hold luggage has been lost. What should I do?

Get in touch with your airline. For more information, check our airline pages.

I want to bring wine back with me. Can I put it in my hand luggage?

Yes, as long as you purchase it from Duty Free and it remains in its original sealed bag. If not, it will need to be checked in with your hold luggage. Make sure you wrap it up carefully to prevent any nasty surprises at the other end!

What sanitary measures are in place at the airport?

The protection of our passengers and colleagues is our number one priority, especially during this epidemic period. We want to ensure that this priority is taken into account at every point on your journey through the airport, and in all the activities carried out by our colleagues. This is why we have put in place exceptional measures in coordination with the national health authorities so that you can travel safely from Bordeaux Airport. 

I have a pacemaker. How does this affect security checks?

Tell a security officer before going through the scanner. You will asked to show written proof to be allowed through and checked by a security officer.

I need to take medication during my flight. Can I take it with me in my hand luggage?

Yes, this is permitted. You'll need to remove it from your hand luggage when going through security and show an officer your prescription. Don't forget it!

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