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Formalities and assistance

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Questions / Answers

What are the weight restrictions for hand and hold luggage?

Each airline has its own weight restrictions for hold luggage and hand luggage. We recommend you get in touch with them directly.

Can I bring sandwiches, biscuits or chocolate with me in my hand luggage?

There are no restrictions on biscuits, sandwiches or chocolate. The only food items not permitted in your hand luggage are items that fall under the "liquids, pastes or gels" category. Pastes and gels refer to all soft, malleable items such as spreads, foie gras, soft cheese (such as Munster, Camembert, etc.), honey, pâté, and so on.

Does every airline have their own counter at the airport?

You'll find an Air France counter in Hall B in Departures as well as the Turkish Airlines counter in Hall A, Departures level. The other airlines are represented by support companies tasked with handling flights on their behalf. These companies have counters in Hall B in Departures.

Is there a map I can use to find my way around the airport?

Our dynamic map is the best way of planning your trip. Select different filters (shops, services, boarding area, security, etc.) to find your way around.

I have a pacemaker. How does this affect security checks?

Tell a security officer before going through the scanner. You will asked to show written proof to be allowed through and checked by a security officer.

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