Formalities and assistance

Tell a security officer before going through the scanner. You will asked to show written proof to be allowed through and checked by a security officer.

You can donate your unauthorized items (liquids over 100 ml, hygiene products, unopened food items) before boarding. Thanks to our partnership with Les Restos du Cœur, these items are sorted and redistributed to people in need. A small gesture, a real impact on solidarity. Find out more

Our customer service is available Monday to Sunday, 9am to 5pm, on 05 56 34 50 50. Operational emergencies may require our staff to leave their telephones. We thank you for your understanding.

Liquids, aerosols and gels must not exceed a maximum capacity of 100 ml to be allowed past security. They should fit comfortably inside a clear plastic bag with a maximum capacity of 1 L. Only one bag is permitted per person.

Yes, this is permitted. You'll need to remove it from your hand luggage when going through security and show an officer your prescription. Don't forget it!