Questions / Answers

Need extra details? Browse our FAQs to get organised for take-off.

Formalites and assistance

What sanitary measures are in place at the airport?

The protection of our passengers and colleagues is our number one priority, especially during this epidemic period. We want to ensure that this priority is taken into account at every point on your journey through the airport, and in all the activities carried out by our colleagues. This is why we have put in place exceptional measures in coordination with the national health authorities so that you can travel safely from Bordeaux Airport. 

Finding your way around the airport

Is there a map I can use to find my way around the airport?

Our dynamic map is the best way of planning your trip. Select different filters (shops, services, boarding area, security, etc.) to find your way around.

What terminal does my flight leave from?

The billi terminal reopened on June 21 in order to operate certain flights of easyJet and Ryanair. The shops will also be reopened, in particular to offer food and beverage services to passengers. This decision will enable the deployment of the material and human resources necessary to ensure the smooth running of the journey. Due to the high summer crowds, passengers are advised to anticipate their arrival well in advance.

Important information

  • Check-in for easyJet flights: terminal billi
  • Check-in for Air France and Ryanair flights: hall B
  • All other airlines: hall A
  • Flight boarding: check your hall and boarding gate in real time on our website or on the screens in the terminal upon arrival.

No boarding planned in Hall B.

 Please note that in the event of restricted resources or traffic disruption, flights may be transferred to different terminals. 

Objects and food transported by plane

Can I take meals for babies or young children with me on board?

You can take small jars and meals for children in your hand luggage, as well as pre-prepared bottles (glass or plastic), or powdered milk and then ask the cabin crew to provide you with water. Please remove these items from your hand luggage to be inspected prior to boarding.

Can I bring bottles of water with me in my hand luggage?

Only drinks purchased after security checks are permitted, as they undergo special security checks to ensure they are safe.

Can I bring sandwiches, biscuits or chocolate with me in my hand luggage?

There are no restrictions on biscuits, sandwiches or chocolate. The only food items not permitted in your hand luggage are items that fall under the "liquids, pastes or gels" category. Pastes and gels refer to all soft, malleable items such as spreads, foie gras, soft cheese (such as Munster, Camembert, etc.), honey, pâté, and so on.

Can I bring medicines or medical equipment with me in my hand luggage?

Liquid or cream medication is permitted, irrespective of volume. Medication such as paracetamol is permitted in pill or powder form. You can also bring all the insulin and syringes you need on board, as well as inhalers and throat sprays. You will need to remove medication from your hand luggage at the security checks. If a security officers asks you to do so, you will need to show a medical prescription in your name, or a pharmacy certificate.

Can I carry liquids in my hand luggage? If so, how much?

Liquids, aerosols and gels must not exceed a maximum capacity of 100 ml to be allowed past security. They should fit comfortably inside a clear plastic bag with a maximum capacity of 1 L. Only one bag is permitted per person.

I bought food (cheese, pâté, cakes, etc.) during my trip. Am I allowed to take them on board with me?

All products containing 'malleable' substances are subject to the same restrictions as liquids. For example, soft nougat or cheese will be permitted as long as they do not exceed 100 ml or 100 g. There are no restrictions on solid food products with the exception of meat and meat-based products (for sanitary reasons). We nevertheless strongly recommend that you put these products in your hold luggage. The quantity of products you take with you must not exceed reasonable amounts for personal consumption.


My passport has expired and I'm due to fly abroad. Can I still get on my flight?

Unfortunately not. It is strictly prohibited to fly without a valid ID card or passport.

How to contact the airport?

Do you need information before coming to the airport? You can contact the airport switchboard on 05 56 34 50 50. Open every day from 9am to 5pm.

Does every airline have their own counter at the airport?

You'll find an Air France counter in Hall B in Departures. The other airlines are represented by support companies tasked with handling flights on their behalf. These companies have counters in Hall B in Departures.

Can I make an announcement over the terminal's announcement system?


No personal announcements are permitted in the terminal. Only border police and airline support companies are allowed to make announcements.

Security checks

Can I carry make-up in my hand luggage?

Yes, as long as no liquids exceed 100 ml.

How do I save time when going through the scanner?

We have a few step-by-step tips to share.

Remember to have your passport and ticket ready to show the security officer.

I have a pacemaker. How does this affect security checks?

Tell a security officer before going through the scanner. You will asked to show written proof to be allowed through and checked by a security officer.

I need to take medication during my flight. Can I take it with me in my hand luggage?

Yes, this is permitted. You'll need to remove it from your hand luggage when going through security and show an officer your prescription. Don't forget it!


What are the weight restrictions for hand and hold luggage?

Each airline has its own weight restrictions for hold luggage and hand luggage. We recommend you get in touch with them directly.

My hold luggage has been lost. What should I do?

Get in touch with your airline. For more information, check our airline pages.

I want to bring wine back with me. Can I put it in my hand luggage?

Yes, as long as you purchase it from Duty Free and it remains in its original sealed bag. If not, it will need to be checked in with your hold luggage. Make sure you wrap it up carefully to prevent any nasty surprises at the other end!

Does the airport have luggage lockers?

Because of Vigipirate (France's security plan), there are no lockers at the airport.