You can modify your reservation through your personal account if its status is marked as 'Reservation in Progress.' However, no modifications can be made if the vehicle has already entered the parking area.
For reservations made using our new booking system, you can modify your booking on our Store https://store.bordeaux.aeroport.fr via your account under the 'My Orders' section, provided your order status is marked as 'In Progress' and the associated parking product status is also 'In Progress.'
Reservations can be modified up to 12 hours before the scheduled start time, with a minimum parking duration of 12 hours.
If the cost of the modified reservation exceeds the original payment, you will be required to pay the difference. Conversely, if the modified cost is lower, you will receive a voucher via email for the difference, valid for one year for use in our parking services.
Please note that any promotional code used for the original reservation may no longer be valid for the modified booking (e.g., expired, incompatible, or invalid based on the new criteria).
A booking can only be modified twice.
IMPORTANT: After modifying your reservation, you will receive an email containing your updated booking reference and a new access code for the car park (these details will also be available in your personal account).