Questions / Answers

Need extra details? Browse our FAQs to get organised for take-off.

Car park

Airport car parks informations

The car parks are closed at night but my flight lands at two in the morning. Can I still collect my car?

All car parks open depending on scheduled flight times (arrivals and departures). Don't worry, P4 shuttle timetables are also extended according to flight times.

What's the best car park for me?
  • If you're off on a weekend away: make the most of our weekend offers at the P1, P2 and/or P0 car parks.
  • If you're going away for up to four days: try P1 and P2 near the terminals and P0 (semi-covered). 
  • If you're away for five days or more: our P4 long-stay car park.
Is it a long walk from the P4 car park to the terminal?

No, not at all. A free shuttle drops you off right in front of the terminals. Service is very frequent.

Where can I find a luggage trolley?

There are 20 different trolley points spread out over the P0, P1 and P2 car parks, the drop-off area and the ranks. Please note you will need a €1 coin or token to use our trolleys. Our information staff will be happy to provide these if you don't have one to hand.

Where is the car park desk?

The access and car park desk is in Hall A on the Arrivals floor near Exit 1.

Are the car parks monitored/supervised?

Our car parks are neither monitored nor supervised. They are used at vehicle owners' own risk. The rates charged cover parking costs and do not include security.

I have reduced mobility. What facilities are in place for me?
  • If you are being driven to the airport, ask your driver to drop you off at the Departure or Arrival ranks where you'll find designated reduced-mobility spaces. You'll then find three call terminals for requesting assistance.
  • If you are travelling alone, use the intercom at the entrance to the car park you have chosen to get in touch with us. We'll then let the assistance team know you've arrived.

Booking online

Can I book a parking space?

Yes, our online booking service is open around the clock for the P0, P1, P2 and P4 car parks.
Don't forget to take out cancellation insurance when making your booking in case your flights change.
Please note: disability spaces cannot be booked in advance.

What are the benefits of booking a parking spot?

Booking a parking spot in advance gives you access to the best rates (€28 for weekends, €32 for short stays, or €34.50 per week). The online payment and license plate scanning system makes it easier for you to get in and out. You'll also enjoy peace of mind, knowing you're guaranteed a spot in the car park of your choice at busy times, such as during school holidays.  

How far in advance can I book?

You can book your car park space as far ahead as six months in advance and up to 24 hours before you arrive.

On the day I arrive, can I access the car park before the time given on my booking?

You can access the car park an hour prior to your scheduled booking time. For example, if you've booked your spot for 3 pm, you can access the car park at 2 pm.

Can I change my booking? And what conditions apply if I need to cancel?

You cannot make any changes once you've confirmed and paid for your booking. You do, however, have 14 days after booking during which you can change your mind and cancel. You could also choose our cancellation add-on. For further details, please read the terms and conditions of sale and withdrawal on our website.

I have a large vehicle (camper van, caravan, trailer, coach, etc.). Can I book a parking spot?

Unfortunately, our booking system is not open to larger vehicles. To access our car parks, your vehicle must not exceed the height restrictions applicable to each car park:

  • P0 = 1.95 m maximum;
  • P1 and P2 = 2.30 m maximum.
  • No restrictions apply to P4.
Why am I being asked to provide my vehicle license plate number when booking?

Our P1 and P2 car parks are fitted with an automatic license plate scanner. If you provide your license plate number when booking, the barrier will automatically open when you arrive. Simply take your ticket and park. To leave the car park, simply drive up to the barrier and it will again open automatically! 

I've booked a parking spot: why have I received a code?

If you didn't choose the automatic scanning option by entering your license plate number (for P2 only), entering your access code into the car park terminal upon arrival is crucial to activate your booking as soon as you arrive at the airport. If you enter the car park without inputting your access code, your booking will be lost.

I can't remember which car park my booking is for. What should I do?

You'll find your car park number on your booking confirmation email. Use the intercoms at the car parks' entrance terminals in the event of any problems. A service operator will be on hand to help. 

I'm travelling in a group. Can I make a single booking for several vehicles?

No. One booking = one vehicle = one entry = one exit.

Online booking user guide

What are the terms of withdrawal?

You have 14 days from the date of your reservation to withdraw.

If you wish to retract in order to cancel your reservation, you only need to do so:

How do I enter my access code into the car park terminal?
  1. When you arrive, use the keypad to enter your six-digit code.
  2. Validate the code by pressing the 'V' button.
  3. Wait a moment and then take your ticket.
  4. Enter the car park.
  5. Keep hold of your ticket - you'll need it to get out.

 

How do I exit the car park with my booking ticket?

Simply slip your car park booking ticket into the exit terminal. Use the intercom if you encounter any problems. A service operator will be on hand to help. 

What happens if I run over my booked parking time?

A flat rate of €15 for every uninterrupted 24-hour stretch will be applied. When making your booking, make sure you allow plenty of time for disembarking off your flight and getting to the car park (collecting your luggage, walking to the car park, etc.).

If I exceed my allocated time, how do I pay the additional fee?

When you leave the car park, you'll need to slip the ticket into the terminal and you will then be prompted to pay your excess by card. Once your payment has been processed, the terminal will print out a receipt.

I entered the car park without entering my code. Does it matter?

Entering your code activates your booking. Failing to enter your code when entering the car park and before your ticket is issued will result in your booking being lost. 

I've lost my entrance access code. What should I do?

If you can't find your booking confirmation email, you can use an intercom at one of the entrance terminals to get help from a service operator. You can also contact the car park desk by phone. 

I've lost my ticket to get out. What should I do?

Use the intercom to ask a service operator to check your booking. If you haven't yet run over your allocated booking time, the operator will let you out. If you have run over time, you'll need to go to the car park desk to fill in a lost ticket form.

Can I reuse the same booking multiple times?

No. Once you are in the car park, each ticket is valid for a single exit only.

Where's the best place to keep my ticket? Is there anything to bear in mind?

Very often, tickets are rendered unreadable because they become demagnetised as a result of being kept near electronic devices or handbag fastener magnets. Take care of your ticket and keep it away from any electronic devices.
If your ticket becomes unreadable, you can either:

  • Contact the car park desk using the intercom on the exit terminal, or
  • Go to the car park desk in person.
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