Formalities and assistance
From check-in to boarding, find all the information you need for your trip.
From check-in to boarding, find all the information you need for your trip.
All the Airport’s services, from the departure lounge to car hire, WiFi...
You'll find an Air France counter in Hall B in Departures as well as the Turkish Airlines counter in Hall A, Departures level. The other airlines are represented by support companies tasked with handling flights on their behalf. These companies have counters in Hall B in Departures.
To find out where your check-in and baggage drop-off area is, please consult the displays in the terminals or on our website in real time.
We advise you to anticipate your arrival at the airport.
Tell a security officer before going through the scanner. You will asked to show written proof to be allowed through and checked by a security officer.
You can donate your unauthorized items (liquids over 100 ml, hygiene products, unopened food items) before boarding. Thanks to our partnership with Les Restos du Cœur, these items are sorted and redistributed to people in need. A small gesture, a real impact on solidarity. Find out more
Our customer service is available Monday to Sunday, 9am to 5pm, on 05 56 34 50 50. Operational emergencies may require our staff to leave their telephones. We thank you for your understanding.