Formalities and assistance

• Lost items and items prohibited in the cabin are now managed via the Troov platform.
• Have you lost something on the plane? Please contact your airline's baggage claims department.

All products containing 'malleable' substances are subject to the same restrictions as liquids. For example, soft nougat or cheese will be permitted as long as they do not exceed 100 ml or 100 g. There are no restrictions on solid food products with the exception of meat and meat-based products (for sanitary reasons). We nevertheless strongly recommend that you put these products in your hold luggage. The quantity of products you take with you must not exceed reasonable amounts for personal consumption.

Yes, as long as no liquids exceed 100 ml.

You'll find these standard freezer bags in any supermarket.

You can take small jars and meals for children in your hand luggage, as well as pre-prepared bottles (glass or plastic), or powdered milk and then ask the cabin crew to provide you with water. Please remove these items from your hand luggage to be inspected prior to boarding.