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Questions / Answers

Need extra details? Browse our FAQs to get organised for take-off.

Flights and destinations

Airlines

Traveling from Bordeaux airport

Can I use the airline name to find out in advance which terminal I need to get to?

Each airline flies out of a pre-set terminal. You can find these details on the airline page.

I would like real-time information on my flight. Where do I go?

Head over to our Today's Arrivals and Departures page for live flight information. In the event of air traffic disruption (snow, strikes, etc.), we recommend you contact the relevant airline directly.

Where can I find the full list of direct flight destinations from Bordeaux Airport?

Here you can find the complete list of direct flight destinations departing from Bordeaux. Each destination page provides detailed information to help you plan your trip, including practical flight details and a wealth of tourist tips about the destination.

I need information about my flight before departure. Who should I contact?
If you purchased your ticket via our partner Option Way, available on our website, you can send your inquiries to bordeaux.aeroport@optionway.com and refer to their General Terms and Conditions of SaleLegal Notice, and Privacy Policy.  
If you purchased your ticket through another channel, please contact your travel agency or airline directly. Useful contact numbers can be found on the airline information pages on our website.

Travel agencies and Tour operators

What different areas do tourism professionals cover?

There are three broad categories: production, distribution and incoming.

  • Production is handled by tour operators (TOs), who design and develop packages or personalised trips for their clients.  
  • Distribution refers to selling flights or accommodation. This is done online or in agencies by TOs. These sales can be supplemented with extra add-on services (car hire, insurance, tours, etc.).
  • Finally, incoming agencies are professionals who take care of visitors once they arrive at their destination. They develop sight-seeing packages, day trips and longer stays for travel agency clients. (Source: referentiel.atout-france.fr/secteur/organisation-de-voyages)
I don't want to have to plan my trip myself. Who can I contact?

Depending on what you need, you can contact your nearest travel agency or an online tour operator.
Our site gives you a list of tour operators working out of Bordeaux Airport.

Are there any specialist travel agencies and tour operators out there?

Yes, some tourism professionals do specialise in a particular sector. Travel agencies aim to offer their clients as wide a range of destinations as possible. Tour operators and agencies can, however, choose to focus on a narrower segment (cruises, themed trips, club holidays, etc.) or area of expertise (a specific country or continent, for example) if they wish.

What are the benefits of having a tourism professional handle my trip?

A tourism professional will ensure your stay takes place in the very best conditions. In unforeseen circumstances, they will always be on hand to help you out. If you have a particular set of needs, they will be able to offer you the best options to ensure you get the trip you had in mind.