Questions / Answers

Need extra details? Browse our FAQs to get organised for take-off.

Stores and services

Shops and restaurants

What shops operate out of Bordeaux Airport?

You'll find a comprehensive list of all our shops here.

What food and drink options are there after security?

Our three terminals have a host of different bars and fast-food options. You'll find a comprehensive list of all our bars and restaurants here. Use our dynamic maps to find a restaurant that appeals to you.

I need to change some money. Can I do this at the airport?

Yes, you'll find a currency exchange point in Departures in Hall A, and in the billi Terminal after security.

Are there cash points at the airport?

Yes, there are several cash points to choose from: 

  • Hall A in Arrivals, next to Chez Jean.
  • Hall A in Departures, in the tour operators' area.
  • Hall B in Arrivals, near the toll machines.
  • billi Yerminal, in Arrivals.

Get your bearings using our maps

Can I buy canelé cakes before boarding?

Yes, you can buy them in all three terminals, both before and after security!

Find your nearest Baillardran sales outlet.

What days and times do the airport's shops and restaurants open?

The shops and restaurants at Bordeaux Airport are open 365 days a year, with opening hours that are adapted to flight schedules.

Services available

How do I connect to the WiFi?

To use Bordeaux Airport's free WiFi:

  • Make sure you have a mobile device with WiFi access (laptop, PDA, smartphone, etc.). Make sure you disable your browser's proxy servers.
  • Follow standard procedure for connecting your device to a WiFi network, and select 'HotSpot Aeroport de Bordeaux'.
  • Fill in the form to get connected.
  • Enjoy two hours of free WiFi.
     
Are there waiting lounges at the airport?

There are two lounges in the boarding area: one exclusively for Air France passengers in Hall B, and a second one open to all in Hall A (paid service, booking required).

Can I rent an office or meeting room at the airport?

Meeting rooms, lounges and offices are available on reservation on level 2 of Hall A.
A catering service is offered according to your needs.

Can I shower at the airport?

You can have a shower in the public facilities in Hall B in Departures. You'll be asked to leave your passport or another form of ID before being given a shower stall key at the Lost and Found/Passenger Information Desk in Hall A.

Can I smoke inside the airport?

Our terminals are strictly non-smoking spaces in accordance with Article L.3511-7 (Decree no. 2006-1386 dated 15 November 2006) on the conditions related to smoking bans in public spaces. You can smoke outside the terminals.

Do the terminals have special facilities for babies and children?

Changing tables are available in most of the women's toilets in public areas and boarding areas. Play areas for children are also available in Hall A and Hall B in Departures and Arrivals. High chairs and booster seats are available in the restaurants.

Does the airport offer free WiFi?

Yes, you can get two hours of free WiFi in all of Bordeaux Airport's Halls.

Hotels and access

Do shuttle services run between the terminals and the hotels?

Some hotels offer free shuttles which you can call from one of the call points located in Arrivals in Halls A and B.

I have a very early flight to catch. Can I sleep at the airport?

No, unfortunately you cannot sleep at the airport. Our terminal opening hours are based on our flight schedules. We advise you to book a nearby hotel.

What hotels are closest to Bordeaux Airport?

You'll find a detailed list of hotels here.

Duty Free and tax refunds

How can I get a tax refund on my purchases?

Passengers who live outside the European Union can buy merchandise in France with VAT deducted. At Bordeaux Airport, you'll first need to have your tax refund slip stamped by customs. Customs is located in Hall A in Departures, near the play area.

Are Duty Free liquids allowed on-board?

Yes, these liquids are permitted, irrespective of when and where they were purchased, provided they are still in their original sealed bags. Receipts and proof of purchase must be clearly visible through the bag. This proof must demonstrate that the purchase was made from Bordeaux Airport or a named airline.

Where is the Duty Free area and how can I benefit from tax refunds?

The Duty Free area is in the boarding area, just after security checks in Hall A and the billi Terminal. You'll find a wide selection of products to choose from, from food and drink to cosmetics. Don't miss out on exclusive products you won't find anywhere else: perfect as a souvenir or gift for someone special.  
Please note that Duty Free is only available to passengers travelling outside the European Union.

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